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After your changes are saved, check your e-ticket again. E-ticket entry into a venue requires iOS 7. The following device are not supported, even if they meet the specifications above!{/INSERTKEYS}{/PARAGRAPH} View how to claim tickets here What to do if you changed devices To prevent fraudulent use of e-tickets, our e-ticket app may not be used on multiple devices. First, go to the Purchased Tickets page or the initial ticket info email you to check the distribution conditions for your tickets. How to Register 1. Please refer to the illustration below. Please verify it and then log in. There may be an error in the ticket exchange number or the phone number entered when ordering. How do I register mobile phone number for verification? Delivery via e-mail or LINE is available. Log in and complete the claim procedures displayed on the ticket screen. We register the phone number of the device you use in order to identify the device. I entered a phone number for SMS verification, but I did not receive an SMS message. The required OS differs depending on the entry method. I am not able to go to a performance or event with an e-ticket I got through sharing. The phone number will appear on your screen. Tap the 'Give Tickets' button on the screen. A short message with a Verification Number will be sent to the phone number you enter. If this does not resolve the issue, please contact us with the Ticket Exchange Number and Order Phone Number. Can I still use the service? Device change limits User device change and app reinstall: up to twice monthly Registered phone number change: up to twice annually How do I know if my device is supported by the e-ticket app? Please check that the ticket exchange number and phone number entered are correct. Select the tickets you want to send and tap 'Select Transfer Method. How do I distribute e-tickets? Some devices may not be compatible even they meet the OS requirements above. Go to the ticket claim URL that was sent to you. Tap the tickets you want to view from your My Tickets ticket list. My name is not displayed on my e-tickets. Tickets received through sharing can be returned to the original owner. Enter that Verification Number on the SMS Verification screen in the app to complete registration and login of your phone number. I can't distribute my e-tickets. After you log in, a list of your tickets will display under My Tickets. I don't have a smartphone. The phone number entered when ordering and the phone number of the device you are using to claim tickets may be different. If you have verified the following and still cannot perform SMS verification, please check the items below. If this does not resolve the issue, please contact us with the phone number registered with the order, the phone number of the device being used to claim, and the error code. For some performances, the [Give All Tickets] procedure for returning shared or multiple tickets to one individual may not be available. Please exercise caution. Verify the ticket details, and tap the [Claim Tickets] button. This app can only be used on smartphones. Tap the 'Return Ticket' button on the ticket screen to return the ticket. Android Users When you log into the e-ticket app, the phone number for the device you are using will be automatically registered. {PARAGRAPH}{INSERTKEYS}Log in with the ID email address used for purchasing tickets and your password! How do I claim shared e-tickets? I can't claim my e-tickets. You may be logged into the e-ticket app with a different ID. Please also refer to the FAQ below. We respectfully ask that one customer use only one ID and one device. Open the app and select the ticket you want to send from the My Tickets screen. Please verify the following. Important: You will not be able to change your name once you register. Please redistribute them only after returning them to the original ticket owner. Select the address, and send without changing the URL to claim the ticket. See below for information on claiming shared tickets. Select [Edit] in the lower part of Member Information. Check here if you are not receiving SMS messages. If you cannot claim tickets even though they show as [Tickets Issued], please check the following. Tickets cannot be redistributed directly to another party. Check here if you are unsure about exchange procedures. Your e-tickets will be displayed. If you used the app previously, you will still be able to use the app without a registered number until you complete the device change or app reinstall. If you have verified your [ID] from the menu in the e-ticket app, please contact us. Select a delivery method. If the issue is not resolved by any of the above means, try reinstalling the e-ticket app. Once the URL is invalidated, resume the delivery process from the beginning. Please follow the procedure below to register. Enter the required information and go to [Save Changes]. If your e-tickets display, but your name does not, there is no name registered for the Plus member ID logged into theTickets e-ticket app. Distribution allowance and periods may differ depending on the tickets purchased. The following smartphones are supported by the e-ticket app. Please be aware that if you surpass the limit for allowed device changes, you will have to follow a prescribed procedure, and the conditions of your use may be reviewed. iPhone Users When you change devices from the device initially used, you will have to enter your phone number when you log into the e-ticket app.