🖐 Tsogo Sun Gaming Rewards | Frequently Asked Questions

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During a casino promotion, you earn points for play, which determines how many draw tickets you get. First, you will need to join the Hotel Rewards Programme and log in using your membership number and PIN to match your Gaming Rewards status for the same level of savings and benefits. Your points also give you access to exclusive casino promotions, where you can win cash and cars. You can insert your card into any Slot machine and follow the prompts to view your balance. The points you use do not affect your status level. Yes, your points will be valid for 12 months from the date on which they were earned. Your status is valid across all Tsogo Sun Gaming casino and entertainment destinations, so you can use your Rewards card at any other casino to claim the same benefits that come with your status at participating outlets. We are always looking for ways to reward you. Destinations Experiences shape your life. No, your Rewards membership number stays the same from the day you sign up. Your Rewards card is the key to claiming your rewards. How do I earn points on my card? You can use it to check your points balance, claim rewards that have been offered to you, view the latest Slots Payouts and more. Your card automatically qualifies you for discounts on meals and drinks at Tsogo Sun hotel restaurants and bars. Can I use my card at Tsogo Sun hotels? You need a Rewards card for every casino you plan on playing at, but you cannot have more than one card per casino. How will I know the value of and date of expiry of my points? Make sure you always keep it handy so that you can present it before you settle the bill at the restaurant or bar offering a Rewards discount. Just insert your card into the Slot machine card reader and follow the prompts to convert your points to credits. All you need to do is insert your Rewards card and follow the prompts. This is to protect you and the points you have earned, and to comply with Gaming Legislation by ensuring that only persons 18 years or older apply for a card. It really is about the luck of the draw. This means you can improve your Rewards status and get even bigger discounts. All you have to do to earn points is use your Rewards card to play Slots or Tables at the casino. Are the points I earn for draw entries affected by the points I use for FreePlay? Why should I give permission to receive communication from a Tsogo Sun Gaming casino? South Africa. Why do I need an ID book or passport when I sign up for a card or get a replacement card?

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Can I use my card at all Tsogo Sun Gaming casinos? Our draw system is designed and controlled to ensure complete randomness of the ticket selection.

You can use your points to get free playtime on your favourite Slots and Tables. Remember to always use your Rewards card when playing in the casino to accumulate points. What is an eHost? So keep playing and earning points to avoid dropping to a lower status level.

This is because every Tsogo Sun Gaming casino operates independently. The more you use your Rewards card in our casinos, the more points you accumulate. How can I move to the next status level?

How long will my status level be valid for? Why do some people seem to win more often in casino promotions? The first thing source do is report your card as lost or stolen at the Customer Service Desk, where you will be issued with a replacement card of the same status level.

If you have unsubscribed, you can re-subscribe to receive communication from any casino you choose at their Customer Service Desk.

If you have opted in for email communication, and we have a valid email address for you, you will receive your current points balance via email on a monthly basis. When you reach , points, you qualify for a Black card, which is the highest status level. How much will it cost me to get a card? Alternatively, you can also use an eHost self-service kiosk to convert your points for extra play. No, the points you have earned will carry over to your new status level. Does my Rewards membership number change when I replace my card or if I am upgraded to another status? You can also view your points balance at an eHost at all of our casinos. What should I do if my card is lost or stolen? Will my points expire? Your Platinum or Black Rewards status will be valid for a year from date of issue. How do I claim my benefits? What can I do with my points? Sort by: Destination Name. As a Hotel Rewards member, you can also earn SunRands at participating hotels, which you can use towards your next holiday. So, you get to use your points to play more and you also stand the chance to win great prizes without your points used for FreePlay being affected. You can find the casino closest to you here. Just note that if you do lose your card, you could pay up to R30 to replace it, depending on the casino you signed up at. We will immediately exclude you from receiving information that is of no interest to you. This includes great offers, discounts on shows and events and ongoing communication about exciting entertainment offerings at the casino. We have no intention of spamming you, and if you feel that you are receiving unnecessary communication, please let us know. Chances are that some players earned more points by playing more using their Rewards card and therefore have a lot of draw tickets in the pool. Can I transfer my points to someone else? But, to get the best rate guaranteed when you stay at Tsogo Sun hotels, you will need to book online at tsogosun. Sort by: Destination Brand. When you sign up to our Rewards Programme and receive your card, you will start on Gold status. Remember, the higher your status level, the better your rewards and benefits. What is the benefit of having a card? If we don't have your information, we cannot keep you informed, and you will miss out. Once you have earned 27, points, you qualify for a Platinum card. Where do I get a card? Of course, you can opt-out of all communication by following the instructions on our emails or SMS messages. Escape to ours. Where can I view my current points balance? Points can only be earned or used by the person whose name appears on the Rewards card. Alternatively, you can enquire about your points balance at the Customer Service Desk. In order to up your status level, you need to earn points by playing Slots or Tables. We can only send you this information if you have given us your permission to do so. Click here to watch a short video which explains in more detail how the electronic draws work. Find out more here. The draw tickets earned by all contestants who played during the promotional period are entered into a pool, which are then electronically shuffled and a ticket is selected. No, your points are not transferrable. We will keep you updated on your points via email or SMS, and let you know when they are expiring. No, the points you convert to FreePlay are not deducted from the points that qualify you for entries into casino promotion draws. Tambo Airport. It's as simple as that. The good news is that you will immediately qualify for the highest Rewards status level you have reached at any of our casinos. Every time you play at a casino and use your Rewards card, you earn points, which you can use to play for free. When you book certain shows, events and movies online, you can also claim your discount by entering your membership number.